Workshops
Preparing For A Life Of Excellence
What will you DISCOVER?
- How to prepare and cope as seamlessly as possible with the transition to your first contract onboard.
- The inside track on how to exceed the expectations of your Guest, your Team and your Leaders.
- Stand out from the rest! Get the edge by building effective hosting and public speaking skills.
And much more!
View a sample workshop schedule below:
Module 1: Cruise Industry Overview
Objective: Get to know more about the players in the Cruise Line Industry. Gain insight into the branding distinctions and varying expectations of crew to better understand with Cruise Companies may be a better fit for you?
Module 2: Delivering Exceptional Customer Service in the Cruise Industry
Objective: The level of service excellence is almost legendary in the Cruise Industry. In addition to Safety as a priority, delivering exceptional customer to guests and fellow crew-members is a non-negotiable element of the life onboard a modern cruise line. Learn the basic guidelines that govern Excellent Service and it will mean for you as service professional.
Module 3: Hosting, Public Speaking and Presentations Skills
Objective: Build Hosting, Public Speaking and Presentation skills critical to managing the entertainment rich environment that infuses the excellent guest experience in all aspects of work and life onboard a modern cruise ship.
