The cruise line or concession that hires you will be your EMPLOYER, with whom you will sign your “Seafarer’s Agreement” or Independent Agreement (if with a concession). Therefore, Cast-A-Way is NOT your employer, we are simply assisting our clients in finding the talent like you for each open vacancy, and making sure that you get all of the documentation required to get onboard. You will report to them directly and must follow their terms and conditions for employment.

Please take notice that all cruise lines have different rules and regulations that need to be followed. Failure to do so can result in contract termination. The agency is just an intermediary to assist candidates throughout the hiring process and is paid by the cruise line for its selection and administrative onboarding support.

As in any land-based job, there is a 90-day probation period for which the company may decide to terminate your contract with no cause if they deem you are not a good fit for the job or your performance is not as expected. You may also get terminated “at cause”. The most common causes of termination at cause are: excess drinking (against maritime laws), use of illegal drugs in the USA, harassment, low performance, other disciplinary action in which management decides your conduct was not in compliance with company’s policies. In doubt, please ask HR. You will receive an orientation session on your first few days of work to be aware of policies and main responsibilities at sea.

If you get terminated (at cause or no cause), you will get very few hours of notice to pack and go to the airport. It’s mandatory by immigration rules that an official escorts any crew member who has been terminated to the boarding gate. No exceptions apply. You will be notified by your manager, HR Director and/or the
Captain of the reasons for your termination, and you should ask any questions at this time. It is your right to know why you are being sent home. The cruise line or concession will pay for your ticket back home at this time and pay you any outstanding salary.

If you resign, you will have to pay your own ticket home, so your employer has the right to deduct from any salary they owe you.