21. How does the Academy discount work?
When the Academy platform is launched, active VIP members will receive reduced pricing. Those who are not in the VIP will pay the full amount. The VIP works as your entry point, and the courses as your specialization.
22. Still have questions or need to contact us?
We do not operate a traditional customer support center. Cast-A-Way VIP is a curated, content-driven product and, for this reason, incoming messages are reviewed selectively and answered only when they are relevant and aligned with the scope of the program. If you need to contact us, this must be done exclusively through the official CONTACT page on our website. In the form, select Questions about the VIP product under Choose Subject and choose VIP Product under I would like to communicate with. Messages submitted without the correct selection of these fields do not enter the review flow. Important: Emails sent [...]
33. Will I enjoy working in the cruise industry?
If you are a committed, hard-working fun-loving team player, you will have the time of your life! It is the only job that can give you so much experience and knowledge of the travel industry. The things you'll see, do and learn, along with the many new friends you'll meet from all over the world, will stay with you forever. It is truly an unforgettable experience. Your confidence as a crew member can only increase as each week goes by, and we at Cast-A-Way constantly encourage our crew to develop their existing skills and learn new ones while onboard. Most [...]
32. Can my family or friends come to visit?
Of course, they can! Every cruise line has its policies about visitors. There are discounts, and it is usually based on availability. For most cruise lines, this policy only applies for maximum of two weeks per year, and only after you are on your 2nd contract.
31. Where can the crew sunbathe?
There will be designated areas for the crew to sunbathe, usually in the back of the ship. You will be informed during orientation. Most crew go to the beach on ports of call and there are bars that offer food and drinks at special crew rates.
30. Can we use the swimming pool?
As a rule, CREW is not permitted to use the pool aboard most ships. Instead, you can get off the ship and sightsee, go to the beach, or shop in port. Some clubs on ports will welcome crew and offer discounted rates.
29. Can we use the gym?
Yes, there is a crew-only gym open 24 hours per day. For the guest’s gym, as a rule, you can use it as long as you are not depriving any passengers of the facilities. Some cruise lines will not allow crew to use it, or restrict the days to only port days, and leave the “sea days” for guests only. This is an example.
28. Is there a crew bar onboard?
Yes. The crew bar serves drinks until a set time, which may vary from ship to ship. It is where you can relax and socialize out of sight of the passengers. However, some cruise lines will have more strict drinking policies and may have very low to zero alcohol tolerance. Excess of alcohol is the #1 cause for termination – drink responsibly.
27. Can we smoke in passenger areas?
As a rule, you cannot smoke in any passenger areas. Your general manager will define this rule in more detail when you arrive on the ship. There are crew smoking areas.
26. Can we drink in the lounges/nightclub?
Some positions have "guests' privileges," and some may not. If you don't, you are not permitted to be in passenger areas when you are off duty. Positions usually have deck privileges, such as cruise staff, youth staff, merchandise, pursers, GSAs, Shorex, Entertainers, Casino, and more; you can socialize with passengers in the lounges until your set curfew, which will be given to you when you get onboard. Some ships do not allow staff to drink alcohol in passenger areas. If you are drunk while on duty or too drunk to perform emergency procedures, this will result in automatic dismissal.